Frequently Asked Questions

G E N E R A L - I N F O R M A T I O N

Is this department store just for Black People?

No, we are Black, Loud & Proud. We welcome customers of all races. You can read more about why BlackToMyRoots is necessary here.

Why should I subscribe to your mailing list?

When you join our mailing list you unlock

*access to exclusive special offers and discounts.

*Priority on waitlists and access to exclusive preview and designs.

*Exclusive flash BTMR Perks offers

You can subscribe to the BlackToMyRoots Mailing List here.

D E L I V E R Y - I N F O R M A T I O N

WHEN WILL MY ORDER BE DISPATCHED?

That depends on what you've ordered. Some items are in stock and are dispatched within 1-3 business days, some are sent directly from our suppliers and can be dispatched within 1-8 working days.

For specific dispatch times, refer to the product page.

We have also got our Delivery Info Page, where you can find estimated delivery times, delivery rates and where we deliver to.

If this doesn't help contact us for more information.

DO YOU DELIVER INTERNATIONALLY?

Yes, most of our products can be delivered internationally.

Clothing - Hoodies, T Shirts, Tanks, Totes

Cups, Coasters, Chopping Boards & Cushions.

PRODUCT INFORMATION

How do I personalise my order?

Our process for Personalised products is here.

How will I know if the clothes will fit?

You can find care, material and sizing information.in our Size Guide and Product Information page

Are your Luxury Bath & Body Products Vegan Friendly?

Most but not all of our Soul Soothers Luxury Bath & Body Products are Vegan Friendly. Read our Soul Soother Product Information page.