Personalising your purchase

Updated Jan '21
Personalisation Process 
  1. Add your personalisation information in the Notes to Seller box, or you can email us directly at admin@royaldrip.co.uk quoting your order number attaching photos.
  2. Within 1 working day of placing your order you will receive an email from us with a mock up of your product to approve - spelling, design, colour etc
  3. Approve or amend the design. If approved, your order will be processed. If amended, you will receive another mock-up to approve within 1 working day. This process will be repeated until you approve your order.

Ensure we are on your safe sender list or check your junk mail for our emails. If a response is not received in 3 working days - ie 5 days from the date the order is placed, it will processed EXACTLY as per the order.

Personalisation Process - Detailed

When you order your personalised item, enter the relevant information in the 'notes to seller' box at checkout.  This can be as detailed/long as you need. Please do note if there are any maximum character amounts. If you are personalising a cup/card/jigsaw with photos, you can send them to us at admin@Royaldriip.co.uk.

You will be sent  an email containing pictures of the personalised item, which you will need to confirm or amend before your order can be processed. As personalised products are non-refundable, we can only process orders once the final design has been approved by the customer.

If your order is placed before 8pm, you will receive an email by 5pm the following working day.

If your order is placed after 8pm, you will receive an email by 5pm in 2 working days, with a mock-up for you to approve.

You can either approve the mock up or make changes. Changes will go through the same approval process until you get to a design that you approve.

Once your product is approved by you it will be processed, this is where the estimated delivery times start from.

Once the final design has been approved by you, your unique product will be made. 

Clothing

Our entire range of Baby, Kids, Teens & Adult Clothing can be personalised on the front and also on the back for most items. Once you approve your final design you personalised clothing item, will take a maximum of 7 working days to be printed and sent out for delivery. 

Accessories

Our entire range of Kids, Teens & Adult Accessories including Phone Cases, Hydro Flasks, Sports Water Bottles can be personalised. Once you approve your final design your personalised accessory will take a maximum of 5 working days to be printed and sent out for delivery. 

Photo Personalisation

We offer photo personalisation on a range of items including towels, canvasses, greeting cards, cups, phone cases and jigsaw puzzles.