Personalising your purchase
- Add your personalisation information in the Notes to Seller box, or you can email us directly via our contact page quoting your order number attaching photos as required.
- Within 1 working day of placing your order you will receive an email with a mock up of your product to approve - spelling, design, colour etc
- Approve or amend the design. If approved, your order will be processed. If amended, you will receive another mock-up to approve within 1 working day. This process will be repeated until you are 100% happy with and approve your order.
Please can you ensure that our email address is on your safe sender list or regularly check your junk mail for our emails.
If a response is not received in 3 working days - ie 5 days from the date the order is placed, it will processed EXACTLY as per the order. If it's a product that requires photos, your order will be refunded.
Personalising your purchase - Detailed
When you order your personalised item, enter the relevant information in the 'notes to seller' box at checkout. This can be as detailed/long as you need. Please do note if there are any maximum character amounts as these cannot be changed. I
If you are personalising your product with photos, you can send them to us directly via our contact page quoting your order number attaching photos as required.
APPROVING YOUR DESIGN
Within 1 - 2 working days, you will be sent an email containing pictures of your personalised purchase (s). You will need to confirm or amend the draft before your order can be processed.
As personalised products are non-refundable, we can only process orders once you are 100% happy with the final design and have approved it.
If your order is placed before 8pm, you will receive an email by 5pm the following working day.
If your order is placed after 8pm, you will receive an email by 5pm in 2 working days, with a mock-up for you to approve.
You can either approve the mock up or make changes. Changes will go through the same approval process until you get to a design that you are 100% happy with.
Once your product is approved by you it will be processed, it is at this point that the estimated delivery times start.
Our entire range of Baby, Kids, Teens & Adult Clothing can be personalised on the front and also on the back for most items. Once you approve your final design your personalised clothing item, will take a maximum of 7 working days to be dispatched.
Our entire range of Kids, Teens & Adult Accessories including Phone Cases, Hydro Flasks, Sports Water Bottles can be personalised. Once you approve your final design your personalised accessory will take a maximum of 5 working days to be dispatched
We offer photo personalisation on a range of items including towels, canvasses, greeting cards, cups, phone cases and jigsaw puzzles. We can do bespoke designs, please contact us directly via our contact page to discuss your requirements.